Effective Date: March 1, 2026

1. Introduction

3D Supply Chain Solutions Inc. (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of our customers, partners, employees, contractors, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in the course of operating our logistics, freight forwarding, and supply chain services.

This policy is intended to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s Act respecting the protection of personal information in the private sector, as modernized by Law 25.

By using our services or interacting with us, you consent to the practices described in this Privacy Policy.

 

2. Accountability and Privacy Officer

We have designated a Privacy Officer responsible for overseeing compliance with privacy laws and this policy, handling complaints, and responding to access requests.

Privacy Officer Contact:

Name/Title: Jason MacInnes/Managing Director
Email: privacy@3dscs.com
Phone: 866-308-7832

 

3. Scope

This policy applies to:

  • Clients and prospective clients
  • Shippers, consignees, and carriers
  • Vendors and business partners
  • Website users and portal users
  • Job applicants
  • Employees and contractors

It applies to personal information collected through:

  • Our website and online portals
  • Email, phone, and written communications
  • Contracts and service agreements
  • Operational and logistics systems
  • In-person interactions

 

4. Information We Collect

We collect only the personal information reasonably necessary for our business operations.

Identification Information

  • Name
  • Company name
  • Job title
  • Business contact details (email, phone number, address)

Shipping and Transaction Information

  • Shipment details and documentation
  • Pickup and delivery addresses
  • Customs and regulatory documentation
  • Billing and payment information

Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and analytics information

Employment or Contractor Information (where applicable)

  • Resume/CV and employment history
  • Background or reference information
  • Payroll and tax information

 

5. Purposes for Collection and Use

We collect and use personal information only for specific and legitimate business purposes, including:

  • Providing logistics, freight, and supply chain services
  • Managing shipments and deliveries
  • Communicating regarding services and support
  • Processing billing and payments
  • Meeting customs, legal, tax, and regulatory obligations
  • Improving our services and systems
  • Managing vendor and partner relationships
  • Recruiting and managing employees and contractors
  • Protecting against fraud, errors, or unauthorized activity

We will not use personal information for new purposes without obtaining additional consent where required.

 

6. Consent

Where required by law, we obtain clear, free, and informed consent before collecting, using, or disclosing personal information. Consent may be express or implied depending on the circumstances and sensitivity of the information.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

 

7. Sharing of Information

We may share personal information with trusted third parties only when necessary to provide our services or meet legal obligations, including:

  • Carriers, brokers, and logistics partners
  • Customs authorities and regulators
  • Payment processors and financial institutions
  • IT service providers and software vendors
  • Professional advisors (legal, accounting, insurance)
  • Government or law enforcement where required by law

We require service providers to protect personal information through contractual safeguards.

We do not sell personal information.

 

8. Cross-Border Transfers

Because supply chain and freight services may involve national and international operations, personal information may be transferred or stored outside your province or country.

Before transferring personal information outside Quebec or Canada, we conduct an assessment of privacy risks and ensure that appropriate safeguards and contractual protections are in place to maintain a level of protection comparable to applicable laws.

 

9. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law.

Typical retention periods may include:

  • Client and transaction records: up to 7 years for legal and tax compliance
  • Employment records: as required by employment and tax laws
  • Website analytics: short-term or aggregated

When no longer required, personal information is securely destroyed or anonymized.

 

10. Security Safeguards

We implement appropriate administrative, technical, and physical safeguards to protect personal information, including:

  • Secure servers and encryption where appropriate
  • Access controls and authentication
  • Confidentiality agreements
  • Staff training
  • Limited access on a need-to-know basis

While we take reasonable precautions, no system can be completely secure.

 

11. Privacy Impact Assessments

Where required, including when implementing new technologies, systems, or transferring personal information outside Quebec, we conduct privacy impact assessments to evaluate risks and implement mitigation measures.

 

12. Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information
  • Request corrections
  • Withdraw consent
  • Request deletion where legally permitted
  • Request a portable copy of your information in a structured, commonly used format
  • File a complaint with us or with the applicable privacy regulator

Requests may be submitted to our Privacy Officer using the contact information above.

 

13. Cookies and Website Analytics

Our website may use cookies or similar technologies to:

  • Improve site functionality
  • Analyze usage patterns
  • Enhance user experience

Where required, you may choose or manage cookie preferences through your browser or site tools.

 

14. Confidentiality Incidents (Data Breaches)

If a confidentiality incident involving personal information presents a risk of serious harm, we will:

  • Take immediate steps to reduce risk
  • Notify affected individuals as required
  • Notify the appropriate privacy regulator when legally required
  • Maintain a register of confidentiality incidents

 

15. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

 

16. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

 

17. Policy Updates

We may update this Privacy Policy periodically. The most current version will always be posted on our website with the effective date. Continued use of our services constitutes acceptance of updates.

 

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Privacy Officer

3D Supply Chain Solutions Inc.
Email: privacy@3dscs.com
Phone: 866-308-7832
Address: 1300 Redonda Street, Sunnyside, Manitoba, R5R 0E7

A French version of this policy is available upon request.